Requests, complaints and personal-data rights

Effective date and last review: October 29, 2026.

This channel serves passengers and agencies without requiring an account or a purchase. A saved request receives a reference. Customer care handles the response manually; receipt does not grant a refund or change a reservation or payment status.

For an ongoing service or urgent operational incident, contact WhatsApp +57 300 484 5438 directly. This form is not an emergency dispatch channel.

State what happened and the remedy you request. A booking reference is optional. Keep the receipt. Send supporting documents later through the contact email quoting that reference; do not include passwords or card numbers. Colombian consumer complaints are answered within the applicable 15 business-day period. Personal-data requests follow the consultation and complaint periods described in Privacy. Other mandatory shorter time limits remain applicable.

Fields marked * are required.

Contact and legal notices

contacto@bessonestransportecolombia.com · +57 300 484 5438
Cra. 4 #136-60, Santa Marta, Colombia.
1120 Donegan Ave, Kissimmee, Florida, United States.